Privacy Policy

Website Privacy Policy

Effective Date: May 15, 2018

Introduction

The Feminina Group, Inc. (“genneve,” “we,” or “our”) owns and operates the websites located at www.genneve.com and https://genneve.com (the “Websites”) and provides services to users through the Websites and genneve Android and iOS Applications (the “Software” and together with such services, collectively, the “Services”). This privacy policy (“Privacy Policy”) explains how genneve collects, uses and discloses information from and/or about you when you use the Services.

For the purposes of this Policy, “personal data” or “personal information” shall have the meaning given to such terms by the EU General Data Protection Regulation (“GDPR”).

User Consent and Incorporation

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you submit information to or through the Services, you consent to the collection and processing of your information as described in this Privacy Policy.  By using the Services, you accept the terms of this Privacy Policy, our Terms of Use and consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY PART OF THIS THIS PRIVACY POLICY OR OUR TERMS OF USE, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.

Links to Other Sites

This Privacy Policy applies to information we collect through the Services. The Services may contain links to websites and applications of third parties not owned or controlled by genneve. This Privacy Policy does not apply to the practices of any third parties. These third parties and websites not listed above have their own privacy policies. We encourage you to read the privacy policies of each and every website and application you visit before providing personal information through those websites or applications. We are not responsible for the privacy practices of these third-parties.

Personal Information We Collect or Maintain

As used in this Privacy Policy, the term “Personal Information” means information about you that is personally identifiable, such as contact information, health information and other information that is personally identifiable. The Personal Information we collect or maintain includes information you submit through the Services, including:

  • Information you provide when you register, including your name, email address, phone number, physical address, demographic information, profile photo, account authentication credentials
  • Information you provide relating to your health, including your personal and family medical history, medications, chronic conditions, allergies, physical condition and symptoms/issues
  • Information generated through your use of the Services, such as your community posts, care plan (including self-care and/or over-the-counter medications recommended) [and transcripts of video chats associated with your visits]
  • Other personally identifiable information you submit through the Websites, Software or Services

Information We Collect Automatically

As you use the Services, we may use technologies that automatically collect and analyze non-personally identifiable information, such as the type of device you are using, browser type and version, time and date of visit, time spent on those pages and additional usage statistics.

In addition, we use Google Analytics to collect information related to your use of the Websites. This service only collects the IP address assigned to you when you visit the Software or Websites and does not collect your name. Google’s use of the information it collects about your visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on future visits to the Software or Websites by disabling cookies in your browser or by installing the Google Analytics Opt-out Browser Add-on.

Use of Personal Information

We may use information we collect to:

  • Provide you with the Services
  • Send you communications
  • Improve the quality of the Services
  • Create new products and services
  • Create de-identified information
  • For research and analysis purposes
  • Market the Services to you
  • For customer service, security, to detect fraud or illegal activities and for archival and backup purposes in connection with the provision of the Services
  • To enforce our Terms of Use and other applicable policies
  • Fulfill any purpose for which you give us authorization

This includes sending you emails and push notifications to communicate about the Services you receive and give you updates, such as alerts about messages in your account, status of care plans or to request your feedback on your experience. You can opt out of receiving email marketing by unsubscribing using the unsubscribe link provided in all of our email communications.

Disclosure of Personal Information

We may share information we collect:

  • With our subsidiaries and affiliates
  • With various contractors, service providers and other third-parties we use to support our business to perform the functions for which we engage them (such third-parties include, but are not limited to, websites hosting providers, data hosting providers, customer support providers, communications vendors and various other IT service providers)
  • As required by law, including in response to a court order
  • When we reasonably believe that such disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud or to respond to a government request
  • With a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of genneve’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Software, Services or Websites is among the assets transferred.
  • For any other purpose that we disclose to you when you provide the information

De-Identified Information

We may use and share de-identified information created by us without restriction.

How We Protect Personal Information

We strive to implement reasonable and appropriate physical, technical and administrative measures to protect information under our control. However, no method of transmission or electronic storage is fully secure, and we cannot guarantee absolute security. We are not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of data. Users of the Services are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of our Services. In order to protect you and your data, we may suspend your use of the Services, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure areas of  the Services are restricted to authorized users only. Unauthorized access to such areas is prohibited.

Accessing and Correcting Your Information

You can contact us by submitting an inquiry via help@genneve.com to request access to, correct or delete Personal Information that you have provided to us. Note that we may be required, by law or otherwise, to keep certain information, in which case we will comply with your deletion request only after we have fulfilled such requirements. When we delete Personal Information, it may remain in our archived data. We may also retain De-Identified Information about your use of the Websites, Software and Services. Once we have disclosed Personal Information to third-parties, we cannot guarantee the deletion or modification of such information by the parties to whom we made the disclosure.

Updates

In the future, we may change this Privacy Policy from time to time. If we do, we will post the revised Privacy Policy on this page and update the “Last Modified” date at the top and will present any significant updates to you before you use the Software or Services the next time. By continuing to use the Websites, Software and Services following notice of such changes, you acknowledge such changes and agree to their terms and conditions.

Individuals Under the Age of 18

The Software, Websites and Services are not intended for individuals under 18 years of age, and we do not knowingly collect Personal Information from individuals under 18 years of age.

Effective Date and Changes to Privacy Policy

The Effective Date of this Privacy Policy is set forth at the top of this webpage. We may change this Privacy Policy from time to time in our discretion. Changes will be posted to this webpage. We encourage you to return to this webpage frequently so that you are aware of our current privacy practices. Your continued use of the Services after the Effective Date constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions.

Your California Privacy Rights

California residents who provide certain types of personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about certain types of personal information we shared, if any, with other businesses for their own direct marketing uses. To obtain this information, please send an email message to help@genneve.com with “Request for California Privacy Information” on the subject line and in the body of your message.

Do Not Track

The Services do not respond to Do Not Track signals in your browser.

Contact Information

If you have any questions or comments about this Privacy Policy or our privacy practices generally, you may contact us by submitting an inquiry via help@genneve.com.